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Terms and Conditions

Effective Date: January 2025


Welcome to Novex! We provide various products and services (including, but not limited to, software development, animation, app creation, management, marketing, and consulting). By accessing or using our website, platforms, or services (“Services”), you agree to abide by these Terms & Conditions (“Terms”). If you do not agree with any part of these Terms, please do not use our Services.


1. Acceptance of Terms

1.1 Binding Agreement
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.


1.2 Eligibility
You represent and warrant that you are legally capable of entering into a binding contract, and that you are at least the age of majority in your jurisdiction.


2. Changes to Terms

2.1 Right to Modify
Novex reserves the right to modify or update these Terms at any time, at our sole discretion. We will post the updated Terms on our website, and any changes will become effective immediately upon posting.


2.2 Continued Use
Your continued use of our Services after any modifications indicates your acceptance of the revised Terms. It is your responsibility to review the Terms periodically to stay informed of any updates.


3. Scope of Services

3.1 Availability
Novex endeavors to keep our Services operational and available. However, we do not guarantee uninterrupted access, and we reserve the right to withdraw or amend our Services without notice.


3.2 Service Modifications
We may modify, suspend, or discontinue any feature or aspect of our Services at any time. We are not liable if any part of our Services becomes unavailable.


4. Financial Transactions & Payment

4.1 Payments
All fees, prices, or charges for products or services will be communicated to you prior to purchase. Unless otherwise stated, all payments must be made in the currency specified and via the payment method(s) we provide.


4.2 Refunds & Cancellations
Any eligibility for refunds, returns, or cancellations is governed by our Return & Refund Policy (Link or reference your policy here). By purchasing any product or service from Novex, you agree to these refund and cancellation terms.


4.3 Late Payments
If your payment is declined or not received on time, we reserve the right to suspend or cancel your access to our Services. You are responsible for any additional charges or fees associated with late payments (e.g., interest, collection costs, etc.).


5. User Conduct & Behavior

5.1 Prohibited Activities
You agree not to use our Services in a manner that:

  • Violates any applicable law, regulation, or contractual obligation.
  • Involves unlawful, hateful, discriminatory, harassing, defamatory, or abusive content.
  • Spreads spam, unsolicited promotions, or advertising.
  • Infringes or violates the intellectual property or privacy rights of others.
  • Attempts to gain unauthorized access to our systems or the accounts of other users.
  • Introduces viruses, malware, or any other harmful software.


5.2 Account Termination
We reserve the right, at our sole discretion, to disable or terminate your account if you violate these Terms or engage in any misconduct that we deem harmful to Novex or other users.


6. Intellectual Property

6.1 Ownership
Unless otherwise stated, all content, products, and services made available through Novex—including text, graphics, logos, icons, images, software, and animations—are the property of Novex or our licensors, and are protected by international copyright, trademark, and other intellectual property laws.


6.2 User License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for their intended purpose. You agree not to reproduce, duplicate, distribute, sell, or exploit any portion of our content without our explicit written permission.


6.3 Feedback & Contributions
Any feedback, suggestions, or ideas (“Submissions”) you provide to Novex regarding our Services become our property. You agree that we may use, modify, and otherwise exploit these Submissions without any restriction or compensation to you.


7. Copyright Rules

7.1 Attribution & Use
If you share or use our content in any capacity, you must provide appropriate attribution and must not misrepresent the source of the content. Any adaptation or modification of our content requires our written consent.


7.2 DMCA & Copyright Infringement
If you believe any content on our Services infringes your copyright, please notify us in accordance with the Digital Millennium Copyright Act (DMCA) or applicable local copyright laws, providing all requisite details.


8. Disclaimer of Warranties

8.1 No Guarantee
Our Services are provided “as is” and “as available,” without any warranties of any kind, either express or implied. Novex does not guarantee that our Services will be uninterrupted, error-free, or secure.


8.2 Content Accuracy
While we strive to present accurate and reliable information, we do not guarantee the completeness, reliability, or accuracy of content provided through our Services. We are not liable for any errors or omissions.


9. Limitation of Liability

9.1 Indirect Damages
To the fullest extent permitted by law, Novex shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from or related to your use of our Services.


9.2 Maximum Liability
In no event shall Novex’s total liability exceed the amount you paid (if any) for the Services in question during the six months preceding the event giving rise to liability.


10. Indemnification

You agree to defend, indemnify, and hold harmless Novex and its affiliates, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of your violation of these Terms or your misuse of our Services.


11. Third-Party Links & Services

Our Services may contain links to third-party websites or services. We have no control over these third-party properties and assume no responsibility for the content, privacy policies, or practices of such sites. Accessing third-party links is at your own risk.


12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles. Any legal action or proceeding relating to these Terms shall be brought exclusively in the courts located in Houston, TX.


13. Termination

We reserve the right to terminate or suspend your access to our Services at our discretion, without notice, for any reason, including violation of these Terms. Upon termination, your right to use our Services will immediately cease.


14. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be modified to the extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.


15. No Waiver

Our failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.


16. Entire Agreement

These Terms, along with our Privacy Policy and any additional agreements that explicitly incorporate by reference herein, constitute the entire agreement between you and Novex regarding your use of our Services.

Return and Refund Policy

At Novex, our goal is to ensure our clients are fully satisfied with the products and services we provide. If for any reason you are not satisfied, we offer the following return and refund policy:


Scope of Policy

  • This policy applies to digital and/or physical products and services purchased directly from Novex.
  • Please note that certain services, such as consulting or custom projects, may be subject to additional terms outlined in a separate client agreement.


Eligibility for Returns/Refunds

  • Digital Products (Software, Apps, Animation Packages)
    • Eligible for a refund if reported within 14 days of the purchase date, provided there has been no significant usage or download of proprietary files beyond what is considered standard installation or testing.
    • Proof of purchase is required.
  • Services (Consulting, Marketing, Management)
    • Fees for services already rendered are non-refundable.
    • If a service has been prepaid but not yet performed, you may be eligible for a prorated refund depending on the work completed at the time of cancellation.
  • Custom or Personalized Products
    • Due to the nature of custom work (e.g., custom software development, tailored animation, branding, or marketing strategies), these items are generally non-refundable once work has begun.
    • Any exceptions or refunds will be evaluated on a case-by-case basis at Novex’s discretion.


Return & Refund Process

  • Initiate a Request
    • Contact us at [your email/contact info] with your order information and the reason for your return or refund request.
  • Evaluation Period
    • Our team will review your request within 5–7 business days and determine if the return or refund meets our eligibility criteria.
  • Resolution
    • If your request is approved, we will process your refund to your original payment method within 7–10 business days.
    • If a refund is not approved, we will provide an explanation and may offer possible alternatives.


Damaged or Defective Deliverables

  • In the event of a damaged or defective product or deliverable, please notify us within 7 days of receipt (for physical goods) or discovery (for digital services or products).
  • We will work diligently to resolve the issue, which may include replacement, repair, or partial/full refund, based on the circumstances.


Exclusions

  • Subscriptions or recurring services that have passed their renewal date without cancellation are not eligible for a refund for the expired period.
  • Failure to follow our recommended guidelines or instructions for use, resulting in improper functioning, may void eligibility.
  • Any third-party services or products purchased through Novex’s recommendations are subject to the respective third-party’s policies.


Policy Updates

  • Novex reserves the right to modify or update this Return & Refund Policy at any time.
  • Any changes to the policy will be posted on our official channels and become effective immediately upon posting.


Contact Us

  • If you have questions or concerns about this Return & Refund Policy, please contact us at:
    • Email: info@novexstudios.com
    • Phone: (832) 779-4912

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